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Privacy Policy

Last updated: 10th December 2020.
This Privacy Policy describes Our policies and procedures on the collection, use and
disclosure of Your information—when You use the Service or visit this web
site—and tells You about Your privacy rights and how the applicable law protects You.
Simply put,
  • We only collect enough information for You to use the Service;
  • We do not sell Your information;
  • You have the right to delete all information in Your account;
  • The Session (an audio/video conference) is not recorded or otherwise stored on Our servers;
  • If You have any questions regarding the Service and how it uses Your Personal Data, You may contact Us;
  • We do not directly collect or process any Protected Health Information.
There are four sections to this privacy policy:
  • If You are a Provider.
  • If You are a Patient or someone who connects to a Provider using the Service.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy is maintained by the legal department.


Regardless of how You use this website or the Service, this section defines certain terms that are used throughout this policy.
For the purposes of this policy:
  • You means the individual accessing or using the Service, or the
    company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. You must be at least 18 years of age in order to use the Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to, Unit 2 , 31 Ipswich Road, Woolloongabba, QLD, 4102, Australia
  • Affiliatemeans an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
    Personal Data is any information that relates to an identified or identifiable
    Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing (among other things) the details of Your browsing history and/or connection information when using the Service.
    Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
    Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, requestor IP address).
    User is someone accessing the Website as a guest, a Provider, or a Patient.
    Protected Health Information (PHI) means any health-related information as defined by applicable law.

Terms specific to the products are:

  • Service or Service refers to the software products accessible from the Website.
  • Provider means a doctor, medical group, or other healthcare professional who has signed up as a “Provider” on the Service.
  • Patient refers to an individual who is using the “Patient” component of the Service using a unique patient id.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Website refers to, accessible from
  • Session is secure audio and/or video communication between the Patient and the Provider—the key feature of the Service.

Usage Data 

Usage Data is collected automatically when accessing the Service and visiting this Website.

Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. However, this Usage Data is de-identified and anonymized and not linked to a particular data. As such, it is not considered personal information; it is incidental to providing the Service.

When You access the Service by or through a mobile device, We may collect certain
information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating  system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit this Website or when You access the Service by or through a mobile device.

Cookie Policy

We use Cookies and similar tracking technologies to track the activity on the Service and store certain information.

Any use of Cookies – or of other tracking tools – by Us or by the owners of third-party services used by Us serves the purpose of providing the Service as requested by You. If You opt to disable all or certain cookies, Your experience may be diminished and You may not be able to use the Service.

Please visit the Cookie Policy at

To learn more about controlling and deleting cookies, please visit this external

Children’s Privacy

Our Service is not intended to be used by anyone under the age of 18. As the Services are self-administered and unmonitored by Us, it is up to both the Provider and Patient to ensure that only adults over 18 use the Services.

If You are a Provider

This section applies only if You sign up and have been given access to a Provider account. Some features are not activated automatically and require explicit authorization by You.

Types of Data Collected

Personal Data

We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. In addition, and anything else You provide in the Interview with the care provider:

  • Email address
  • First name and last name
  • Specialty*
  • Position or title*
  • National Provider Identifier (NPI)*
  • States licensed to practice*
  • Mobile number*
  • Country, phone number **
  • All the information relevant to assess your health status which the care provider deems fit.

* This information is optional.

** Only required if using Stripe payment services; this information is not stored in the Service.
By using the Service, You allow Us to contact You by email regarding Service features, changes, maintenance, and other products that may be introduced from time-to-time. In addition, if You enable email notifications within the Service.

All Your data are processed in secure cloud services using HealthCare Blocks. This allows Us to focus on creating solutions where high security and privacy are enabled by default. We use industry-best security measures to prevent unauthorised access, disclosure, modification, or unauthorized destruction of all Your data.

Single Sign-On

You may elect to login to the Service via a third-party authentication service. This is called Single Sign-On (SSO) and means that You must first authenticate to that thirdparty identity provider prior to accessing the Service. Facebook and Google identity connectors are built into the Service for the You to optionally use. Also, offers a custom feature whereby You may specify Your own SSO service.

By using SSO, You will be transferred to an authentication agent for that particular identity provider where Your login credentials (usually a name and password) are used to verify Your identity. does not have access to credentials used by a third-party identity provider. Once You have authenticated via SSO, a token is returned to Us indicating that Your identity has been verified and You will be granted access to the Service.


You may invite Patients to Sessions by the following methods:

  • Email sent by the Service
  • Email sent by Your computer or smartphone email system
  • Email sent by a web service (e.g., Gmail, Hotmail)
  • Mobile text message
  • Calendar

Any information You enter into the invitation will be used to create and send the message. Once that task is completed, the information is no longer used and is permanently deleted.


The Service provides a feature whereby You may share all or part Your computer screen with the Patient or You may request to view the Patient’s screen.

There are obvious privacy issues associated with sharing one’s screen. It is up to You to ensure that no sensitive or confidential information (other than that which the Patient is allowed to see) is viewable during the screensharing session.

Conversely, it is up to the Patient to ensure that there is no sensitive or confidential
information on their screen prior to agreeing to the screenshare.

Protected Health Information (PHI)

Although the Service is targeted to the healthcare community, no PHI is collected during the video conference between Patient and Provider except with the prior consent of the patient.

Any health or other sensitive information You discuss or share with Your Patient is encrypted over a secure channel using the SSL Internet protocol. will not view the audio-video component of the Session except with the prior permission of the patient.

Photo Capture

If You capture a photo of the Patient, that image will be sent securely in the patients file.


Any chats between You and the Patient are stored in an external servers, not on servers. Your chat history stays after the Session ends on the external servers for future reference if need be.

Patient Payment Information

If You choose to ask the Patient to pay You during the Session, You may use the third-party Stripe credit card payment system. Prior to requesting payment, You must setup a Stripe account in the settings section of Your Account. The Patient will receive a payment pop-up screen asking to provide their name and credit card details. All credit card transactions are handled by Stripe. does not capture or utilize any information entered in the payment pop-up screen. For more information, please visit

Service Payment Information

If You choose to upgrade the Service for a fee, You have the option to pay via the Stripe third-party credit card payment system. All credit card transactions are handled by Stripe. does not capture or utilize any information entered in the payment pop-up screen but does receive payment information from Stripe when the transaction is completed. 

Teleconsent Appointment Consent Form

You may ask or require a Patient to sign a Teleconsent Appointment Consent Form. The purpose of the form is to convey what Telehealth communication is, Patient rights, and obligations for each party. provides a template form or, depending on Your Account type, You may upload Your own form.

After the Patient signs the form it will be stored on an external server not in server.

Session Privacy

At any time during the Session, You may disable the audio, video, or both. Doing so may prevent effective communication with the Patient. However, there may be times when You wish to disable the audio or video for personal reasons.

You may terminate the Session at any time.

Session Privacy

At any time during the Session, You may disable the audio, video, or both. Doing so may prevent effective communication with the Provider. However, there may be times when You wish to disable the audio or video for personal reasons.

You may also terminate the Session at any time.

Protected Health Information (PHI)

Although the Service is targeted to the healthcare community, no PHI is collected during the Session between Patient and Provider without the prior consent of the patient.

Any health or other sensitive information You discuss or send the Provider is sent over a secure channel using the SSL Internet protocol.

File Transfer

If You choose to send a file to the Provider.

Photo Capture

If Your Provider chooses to capture a photo of You, that image will be sent securely and then stored in a secured server but not in server.


Any chats between You and the Provider are stored in on external secured server not on services.

Payment Information

If You choose to pay the Provider during the Session, a credit card authorization screen will pop-up asking You to provide Your name and credit card details. All credit card transactions are handled by Stripe, a third-party. does not capture or utilize any information You enter in the payment pop-up screen. For more information, please visit

If You are browsing this website as a guest

When perusing this website as a guest:

  • We use cookies and track You for various reasons that include providing a better browsing experience (for example, unique device identifiers for advertising (Google Advertiser ID or IDFA) and tracking user behavior (knowing what pages You’ve visited).
  • No personal data are collected or requested unless You specifically wish to contact us for information (such as pricing, demonstration, or chat).

Additional Terms

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which We offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service
    Providers to monitor and analyze the use of our Service, to contact You.
  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets,
    financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas (such as the community support, with other users, such information may be
    viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Legal basis of processing

We may process Personal Data relating to You if one of the following applies:

  • You have given Your consent for one or more specific purposes. Note: Under some jurisdictions, We may be allowed to process Personal Data until You object to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases;
  • provision of Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which We are subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority;
  • processing is necessary for the purposes of the legitimate interests pursued by the Government or by a third party.

In any case, We will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and any governing laws applicable in the state or country. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a period of time, except when this data is used to model for prediction of possible diseases and pandemics.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information
represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data are treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially standard means to protect Your Personal Data, We cannot guarantee its absolute security. Third-Parties used by

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.For a list of sub-processors and third-parties.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If You have any questions about this Privacy Policy, You can contact us

By email:

By phone XXXX


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